🚚 Shipping & Delivery Policy

At Falcon Enterprises, we are committed to delivering your Poojan Samagri with utmost care, ensuring purity, safety, and timely service. Please review our shipping and delivery guidelines carefully.

1. Shipping Locations

• We deliver across India through reliable courier and logistics partners.

• International shipping is available for selected countries. Charges and timelines vary by destination.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays are processed on the next working day.

• During festivals or peak seasons, processing times may take longer.

3. Delivery Timelines

• Domestic Orders (India): Typically delivered within 4–7 business days, depending on the delivery location.

• International Orders: Delivered within 10–21 business days, subject to customs clearance and courier timelines.

• Please note: Delays due to courier partners, customs, or unforeseen events are beyond our control.

4. Shipping Charges

• Domestic: A nominal fee may apply, displayed at checkout. Free shipping may be available on promotional or bulk orders.

• International: Charges are based on weight, destination, and courier service. Customs duties/taxes (if applicable) must be borne by the customer.

5. Order Tracking

• Once dispatched, you will receive a tracking ID via email/SMS.

• Orders can be tracked through our website or the courier partner’s tracking portal.

6. Packaging & Safety

• All products are securely packed to maintain purity, hygiene, and prevent damage.

• Fragile items (e.g., idols, diyas, glass items) are given extra protective packaging.

7. Failed Delivery

• If the customer is unavailable at the time of delivery, the courier will attempt re-delivery.

• After repeated failed attempts, the package may be returned to us. In such cases, re-shipping charges will apply.

8. International Customs

• Customs regulations vary by country. Falcon Enterprises is not responsible for:

  • Delays caused by customs authorities.

  • Additional customs duties, taxes, or charges.

  • Confiscation of items restricted in the destination country.

• Customers are advised to check their country’s import policies before placing an order.

Contact for Shipping Queries

For any shipping or delivery-related queries, please contact:

Falcon Enterprises
📧 Email: support@poojasamagri.shop
📱 Phone/WhatsApp: +91 9152995443
📍 Address:
Office No-G, 148A, 1st Floor,
Haware Fantasia Business Park,
Plot No-47, Sector 30A,
Vashi, Navi Mumbai – 400705